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Customer Service Representative

2 months ago

Epsom, Surrey, United Kingdom Reed Full time
Customer Service Administrator

We are seeking a highly skilled and experienced Customer Service Administrator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Follow up on customer complaints and ensure that issues are resolved to the customer's satisfaction
  • Liaise with suppliers and couriers to facilitate customer requests
  • Provide troubleshooting advice and arrange for spare parts to be delivered
  • Log customer requests for on-site engineer visits
  • Process customer returns and work closely with suppliers and shipping companies
  • Liaise with engineers to schedule installations
  • Generate reports for management
  • Implement systems and procedures to improve customer service
  • Monitor and respond to Google reviews
  • Work on a ticketing system to manage customer inquiries
Requirements:
  • At least 2 years' experience in customer service with a focus on detail
  • Excellent customer service skills
  • Ability to handle and resolve problems or experience with scheduling
  • Technical skills would be an advantage
  • Able to multitask and prioritize tasks
  • Able to deal calmly and effectively with customers
  • Good computer literacy
What We Offer:
  • Genuine career progression opportunities
  • Based in Epsom
  • Monday - Friday, 9am - 5:30pm
  • On-site parking
  • 20 days holiday plus bank holidays
  • Pension scheme