Full-Time Customer Care Professional

7 days ago


Manchester, United Kingdom Co-operative Bank plc Full time
Join Our Team as a Full-Time Customer Care Professional
We're looking for a highly skilled and dedicated individual to fill the role of Customer Care Professional at Co-operative Bank plc. This exciting opportunity comes with a competitive salary of £26,000 - £32,000 per annum.

The ideal candidate will be based at our City Centre location, working 35 hours per week across various shifts, including Monday-Friday 8am-7pm and Saturday & Sunday 9am-5pm. You'll enjoy a range of benefits, including 27 days holiday rising to 30 with service, plus the option to purchase additional days off. We also offer opportunities for upskilling, with associated pay increases, and a performance-based annual bonus scheme.

Responsibilities
* Offer top-notch customer service, utilising multiple systems to meet their needs
* Effectively address customer queries, adopting a customer-centric approach to drive positive outcomes
* Educate customers on secure banking practices, safeguarding them against potential threats
* Stay abreast of regulatory requirements, ensuring compliance

What We Offer
* Salary £26,000 - £32,000 per annum
* Generous holiday package (27 days rising to 30)
* Opportunities for professional growth and development
* Annual performance-based bonus
* Central city location
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