Customer Service Representative

4 weeks ago


Colchester, Essex, United Kingdom PFAS Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at the Colchester Assessment Centre. As a key member of our team, you will provide exceptional support to our colleagues and ensure a positive experience for our clients.

Duties and Responsibilities
  • Oversee the day-to-day operations of the assessment centre, ensuring a high quality and consistent service is provided to all claimants and our Prime Contract Holder.
  • Develop and manage positive relationships with internal and external stakeholders, including Clinical and non-clinical colleagues.
  • Work in a telephone and customer-facing role, liaising with colleagues to ensure efficient time management and smooth workflow progression.
  • Meet and greet customers across all assessment channels, recording their attendance time on a bespoke computer system.
  • Comply with health and safety policies and procedures to ensure a safe working environment.
Requirements
  • Qualifications: GNVQ/NVQ Level 2 qualification or equivalent in Customer Service or 4 GCSE/O level passes A-C or equivalent, including English and Maths.
  • Experience: Of working in a customer service/reception environment, multi-disciplinary teams, and using Microsoft Office programmes and databases.
  • Skills: Ability to communicate effectively, prioritize tasks, and meet key performance indicators and service level agreements.
Benefits
  • Employee Assistance Programme including free confidential counselling.
  • High-street discounts.
  • Annual leave, bank holidays, and volunteer days.
  • Membership of the Company pension scheme.
  • Recruit a Friend bonus scheme.


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