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Customer Service Representative

2 months ago

Glasgow, Glasgow City, United Kingdom City Facilities Management Holdings Ltd Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at City Facilities Management Holdings Ltd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries and issues via phone, email, and other communication channels.
  • Utilize company-provided call scripts and guidelines to ensure consistent and high-quality service delivery.
  • Collaborate with internal teams, including engineers and management, to resolve customer issues and improve overall service levels.
  • Manage and prioritize customer interactions to meet or exceed service level agreements.
  • Develop and maintain a thorough understanding of company policies, procedures, and products to provide accurate and informed support to customers.
  • Participate in ongoing training and development to enhance skills and knowledge in customer service, technical support, and related areas.

About City Facilities Management Holdings Ltd

City Facilities Management Holdings Ltd is a leading provider of facilities management services, with a strong reputation for delivering high-quality solutions to clients across various industries. Our company values collaboration, transparency, and customer satisfaction, and we are committed to building long-term relationships with our clients and partners.

What We Offer

As a Customer Service Representative at City Facilities Management Holdings Ltd, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge in customer service and technical support, and contribute to the success of our company. We offer a competitive salary, comprehensive training and development programs, and a range of benefits to support your career growth and well-being.