Help Desk Technician

1 day ago


Maidstone, Kent, United Kingdom DCS Technology Full time £31,000
Job Overview

We are seeking a Help Desk Technician to deliver technical support and help optimize our client's IT infrastructure.

Key Responsibilities:

  • Provide 1st and 2nd line support for user incidents, escalating complex issues when necessary.
  • Manage user accounts, permissions, and group policies to ensure efficient system access.
  • Configure and troubleshoot devices, policies, and applications via Intune.
  • Investigate and resolve issues with Microsoft applications such as Teams, Outlook, and Office Suite.
  • Administer and monitor software licenses, ensuring compliance and efficient usage.
  • Use investigative skills to identify root causes of recurring issues and implement long-term solutions.
  • Maintain detailed records of incidents, processes, and resolutions to enhance team knowledge.

Requirements:

The ideal candidate will have a solid foundation in IT support, a proactive attitude, and the ability to simplify technical solutions for users.

Key Skills and Experience:

  • Proven experience in managing Active Directory, including accounts, permissions, and configurations.
  • Hands-on experience with Intune administration, including device and application management.
  • Strong knowledge of troubleshooting Microsoft applications, including Teams, Outlook, and Office tools.
  • A methodical approach to diagnosing and resolving technical challenges.
  • An effective communicator with a focus on delivering exceptional user support.

What We Offer:

DCS Technology offers a dynamic and supportive environment where your contributions make a real impact.

Salary: £31,000 per annum dependent on experience.

Working Arrangements: Enjoy flexibility with a mix of remote and on-site work.

Professional Development: Opportunities for training and career growth.

Benefits: Company pension, holidays, and more.



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