Debt Recovery Specialist

3 days ago


Sheffield, Sheffield, United Kingdom TipTopJob Full time

Role Overview

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This is a challenging yet rewarding role for a Debt Recovery Specialist to join our team at TipTopJob. As a key member of our contact centre, you will play a vital part in communicating with customers who owe money to our local authority clients, Transport, or third parties acting on their behalf.

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About the Role

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We are seeking an experienced and confident Telephone Collections Officer to work with our diverse client base. In this role, you will be responsible for negotiating with customers, updating accounts, and ensuring all notes are correct on our systems.

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Key Responsibilities

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  1. Answering calls from customers who owe money to our clients;
  2. Negotiating with customers on live chats;
  3. Sign-posting customers with financial difficulties to non-profit debt advice agencies;
  4. Updating accounts and ensuring all notes are correct on our systems;
  5. Confidently dealing with customers over the telephone – often in difficult circumstances;
  6. Previous practical office administration experience;
  7. Being comfortable in using a variety of technologies and software systems;

Benefits

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  1. Company pension;
  2. Colleague discount scheme;
  3. Christmas Savings Scheme;
  4. Free on-site parking;
  5. Employee Assistance Programme;
  6. Birthday holiday allowance;
  7. Attractive bonus, incentives, and performance rewards;
  8. Hybrid working (subject to reaching required standards).

The estimated salary for this role is £27,000 - £30,000 per annum, depending on experience, plus commission.



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