Child Welfare Triage Specialist

2 weeks ago

Uxbridge, United Kingdom London Borough of Hillingdon Full time

About Us

At the London Borough of Hillingdon, we take pride in our mission of prioritizing our residents, ensuring they are central to all our initiatives. We seek to attract skilled professionals who share our vision for the community and can assist us in delivering outstanding services.

With a forward-thinking strategy, we are dedicated to enhancing the lives of our residents, businesses, and partners. Our commitment to continuous improvement drives us to provide safer neighborhoods, a flourishing local economy, a sustainable environment, and enhanced digital services.

Working in one of London's largest boroughs presents challenges, especially amidst government reforms and budget constraints, but it guarantees a dynamic work environment where no two days are alike.

Embark on a fulfilling career in Children’s Social Care, where excellence is not merely a target but a standard we uphold. Our Children’s Services have recently achieved an outstanding rating from OFSTED, reflecting our steadfast dedication to delivering exceptional care and support for children and families.

Role of a Triage Officer at Hillingdon

The Stronger Families Hub serves as the integrated single point of contact for children, young people, families, and professionals seeking assistance with safeguarding inquiries and access to various support services. If you are passionate about empowering and assisting families in Hillingdon, we invite you to consider this role. Your responsibilities will include:

  • Acting as the initial point of contact via telephone for families, the public, and professionals, providing timely and accurate responses in line with the Children’s Act.
  • Creating and processing new inquiries, offering guidance and directing individuals to appropriate professionals, partner agencies, and support services.
  • Collecting, analyzing, and summarizing information from diverse sources to ensure families receive the appropriate level of support and that safeguarding cases are escalated to managers and social workers.
  • Identifying risks or emergencies that necessitate immediate attention, and managing challenging conversations with a focus on de-escalation.
  • Maintaining professional and empathetic communication, ensuring clarity in documentation throughout the triage process.

About You

We are looking for a compassionate and driven individual with experience in working with vulnerable families and a solid understanding of social care, education, and health services. Proficiency in IT systems and excellent communication skills are essential. You should be capable of responding efficiently and professionally to safeguarding requests from a diverse range of individuals, often discussing sensitive issues with families and adults in distress. The ability to multitask in a fast-paced environment is crucial.

Benefits of Being a Triage Officer with Hillingdon

Advantages:

  • The position offers hybrid working arrangements.
  • A shift pattern designed to promote a healthy work-life balance.
  • Collaboration with experienced social workers, along with regular supervision and training opportunities.
  • As this role operates on a 24/7 rota, a 20% enhancement will be added to the base salary, with additional pay for bank holiday work.

What We Offer

We value our employees and are committed to ensuring a fulfilling and rewarding career. A motivated workforce is vital for our success, which is why we provide a comprehensive range of employee benefits aimed at enhancing work-life balance, financial wellbeing, health, and professional growth.

Work-Life Balance

  • Flexible Working Hours – We understand the importance of balancing work and personal life.
  • 36 Hour Work Week – All full-time staff enjoy a standard 36-hour workweek.
  • Generous Holiday Entitlement – A minimum of 26 days of annual leave, plus bank holidays, increasing to a maximum of 37 days after 10 years of service.

Health & Wellbeing

  • Access to discounts at council-owned leisure centers and swimming pools.
  • Cycle Purchase Scheme – Encouraging eco-friendly commuting.
  • Discounts on green fees at council-owned golf courses.
  • Participation in the Local Government Pension Scheme and access to Credit Union membership.
  • Various offers and discounts through our employee benefits program.
  • Contributions towards eye tests and lenses for Display Screen Equipment.
  • Mental health support through trained first aiders.
  • Free 24-hour confidential advice and counseling services for employees and their immediate families.

Commute with Ease

  • Travel Support – Assistance with daily commutes through season ticket loans and free parking options.

Equity, Diversity, and Equality Statement

At the London Borough of Hillingdon, we are dedicated to fostering a diverse, inclusive, and equitable workplace. We value the unique perspectives of all individuals and believe our workforce should reflect the diversity of the communities we serve.

We strive to ensure our recruitment process is free from discrimination and bias, providing reasonable adjustments for applicants with disabilities. We encourage applications from candidates representing underrepresented groups.

Additional Information

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Successful candidates will be subject to an Enhanced DBS check and other employment clearances.

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