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Child Welfare Triage Specialist
3 months ago
About Us
At the London Borough of Hillingdon, we take pride in our dedication to 'Putting our residents first', ensuring that they are central to all our initiatives. We seek to attract skilled individuals who share our vision for the borough and can assist us in delivering outstanding services.
With a forward-thinking strategy, we are committed to providing services that enhance the lives of our residents, businesses, and partners. We are on a continuous improvement journey, focusing on ensuring safer communities, a flourishing local economy, a more sustainable environment, and enhanced digital capabilities.
Working in one of London's largest boroughs presents its challenges, particularly with government reforms, budget constraints, and political scrutiny – but this dynamic environment keeps us engaged and ensures that every day is unique.
Embark on a fulfilling career in Children’s Social Care with us, where excellence is not merely a target but a standard we uphold. Our Children's Services have recently received an outstanding rating from OFSTED, reflecting our steadfast commitment to providing exceptional care and support for children and families.
Role of a Triage Officer at Hillingdon
The Stronger Families Hub serves as the integrated single point of contact for children, young people, families, and professionals regarding safeguarding inquiries and access to various support services. If you are passionate about empowering and assisting families in Hillingdon as part of a collaborative team, we would be eager to hear from you. Your responsibilities will include:
- Serving as the initial point of telephone contact for children and families, the public, and other professionals, providing timely and accurate responses in accordance with the Children’s Act.
- Creating and processing new contacts, offering advice and directing inquiries to professionals, partner agencies, families, children, young people, and the public.
- Collecting, analyzing, and summarizing information from diverse sources to ensure families receive appropriate support and that safeguarding cases are escalated to managers and social workers within the MASH and OOH Team.
- Identifying any risks or emergencies that require immediate attention and managing difficult conversations while de-escalating tense situations.
- Maintaining professional and empathetic communication, ensuring clear documentation throughout the triage process.
About You
You will be a compassionate and driven individual with experience working with vulnerable families and a solid understanding of social care, education, and health services. Proficiency in IT systems and excellent communication skills are essential. You should be capable of responding efficiently and professionally to safeguarding requests from a diverse range of individuals, often discussing sensitive issues with families and adults in distress. The ability to multitask in a fast-paced environment is crucial.
Specific Benefits of Being a Triage Officer with Hillingdon:
Benefits:
This role offers hybrid working arrangements.
A shift pattern that promotes a better work-life balance.
Opportunities to work alongside experienced social workers, with regular supervision from the team manager and access to training opportunities.
As post holders will work on a 24/7 rota, a 20% enhancement will be added to the basic salary, along with overtime for working on bank holidays.
What We Offer
We value our employees and are committed to ensuring they have a fulfilling and rewarding career with us. A motivated workforce is vital for our success, which is why we provide a wide range of employee benefits to enhance work-life balance, financial wellbeing, health, and professional development.
Work-Life Balance
- Flexible Working Hours – We recognize the importance of flexibility in managing work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full-time staff.
- Generous Holiday Entitlement – A minimum of 26 days annual leave each year, in addition to bank holidays, increasing to a maximum of 37 days after 10 years of service.
Health & Wellbeing
- Hillingdon Sport Leisure – Discounts at council-owned leisure centers and swimming pools across the borough to stay active and healthy.
- Cycle Purchase Scheme – Promote eco-friendly commuting.
- Discount on Golf Fees – Up to 30% discounts on green fees at council-owned golf courses.
- Financial Benefits – Access to the Local Government Pension Scheme and membership in the Credit Union.
- Vivup Benefits – A variety of offers and discounts through our Vivup Benefits.
- Eye Care – Contributions towards eye tests and lenses for Display Screen Equipment.
- Mental Health Support – Trained mental health first aiders to assist employees experiencing mental health issues.
- Support and Counselling Services – Free 24-hour confidential advice and counselling, along with a legal advice service for you and your immediate family.
Commute with Ease
- Travel Support – Assistance with daily commutes through season ticket loans and free car parking, along with bicycle parking, lockers, and showers at the Civic Centre.
Equity, Diversity, and Equality Statement
At the London Borough of Hillingdon, we are dedicated to fostering a diverse, inclusive, and equitable workplace. We value the unique perspectives and experiences of all individuals and believe our workforce should reflect the diversity of the communities we serve.
We strive to ensure our recruitment process is free from discrimination and bias, providing reasonable adjustments to applicants with disabilities. We recognize the importance of a diverse workforce and encourage applications from candidates from underrepresented groups.
Additional Information
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check and other employment clearances.
