Head of Product Specialists

2 weeks ago

London, Greater London, United Kingdom Fitch Ratings Full time
Job Title: Head of Product Specialists

Fitch Solutions is seeking a seasoned professional to lead our global team of Product Specialists. As the Head of Product Specialists, you will be responsible for defining the strategy for stakeholder engagement, partnering with organizational leaders to ensure exceptional client experiences, and contributing to revenue growth by bringing customer insights into the organization.

Key Responsibilities:
  • Lead and manage a global team of Product Specialists, providing guidance, mentorship, and support to drive professional growth and technical expertise.
  • Collaborate closely with sales, product management, and engineering teams to understand client needs, develop solutions, and drive successful data sales engagements.
  • Oversee the design, development, and implementation of technical solutions that meet client requirements and align with our strategic goals.
  • Ensure the team effectively communicates complex technical concepts to non-technical stakeholders, facilitating smooth sales processes and client onboarding.
  • Develop and maintain strong relationships with key clients, acting as a trusted advisor and technical resource.
  • Continuously monitor industry trends and emerging technologies to ensure our solutions remain cutting-edge and competitive.
  • Establish and enforce best practices, standards, and processes for product specialist roles and data integration.
  • Manage resource allocation, project timelines, and budgets to ensure successful project delivery and client satisfaction.
  • Support revenue generation, retention, and growth.
  • Track team performance against specific business/customer value KPIs.
  • Gather and report customer insights to inform product development and improve customer experience.
Requirements:
  • In-depth knowledge of financial data products, data integration, and data sales processes.
  • Experience managing client-facing teams in product/content integration.
  • Hands-on experience with Excel Add-ins, Feeds, and API.
  • In-depth knowledge of financial market data.
  • Proven track record of delivering results while managing multiple priorities.
What We Offer:
  • High visibility within Fitch Solutions.
  • Collaborative work environment with key partners in the business, sales, product, and service.
  • Opportunities for professional growth and development.
  • Competitive benefits package.

Fitch Solutions is a leading provider of insights, data, and analytics. We inform investment strategies, strengthen risk management capabilities, and help identify strategic opportunities. Our analysts, lawyers, journalists, and economists offer in-depth views on credit markets, credit risk, ESG, developed and emerging markets, industry sectors, and individual credits.

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