Contact Centre Specialist

1 week ago


Airdrie, North Lanarkshire, United Kingdom Sky Full time £24,400
Company Overview:
Sky is Europe's leading media and entertainment brand, with 24 million customers across six countries. Our innovative products and services are designed to entertain, educate, and connect people around the world.

Salary:
£24,400 per annum, with opportunities to earn an extra £4,900 on average through incentives and targets.

Job Description:
We're looking for a skilled Sales Advisor to join our team in Livingston. As a key member of our contact centre, you'll work closely with existing customers considering leaving Sky, handling inbound calls and providing top-notch service to retain their loyalty.

As a Sales Advisor, you'll have the opportunity to work in a fast-paced environment, developing your communication and problem-solving skills to drive results and achieve targets. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.

Required Skills and Qualifications:
To succeed in this role, you'll need to be results-oriented, enthusiastic about sales, and excellent at building rapport with people. You should also be creative in solving problems and have a strong desire to learn and grow with our company.

Benefits:
As a valued member of our team, you'll enjoy a range of benefits, including free Sky TV, discounted broadband, Sky Glass, and mobile plans. You'll also receive cashback and discounts across hundreds of retailers, as well as private healthcare and digital GP via Aviva.

Others:
We offer a comprehensive 7-week training program to prepare you for your role, including face-to-face training sessions and Academy sessions. You'll also have access to our subsidised canteen, free tea and coffee, hair and beauty salon, valet carwash, Amazon lockers, cash machine, covered bike storage, prayer room, and shower facilities.

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