Claims Adjuster – Motor Specialist

2 months ago


Ipswich, Suffolk, United Kingdom AXA Group Full time
About the Role

As a Claims Adjuster – Motor, you will play a critical role in the Motor claims team by managing and resolving claims for our customers. You will work closely with your manager and coordinate with fellow claims handlers to bring claims to a resolution.

Key Responsibilities
  • Proficient in the handling of all aspects of claims within job holder's authority to good technical standards and quality, including legal and policy liability assessment, estimating, negotiation, settlement, and defence, including litigation management.
  • Efficient handling of claims above job holder's personal authority under referral system.
  • Provide a quality claims service, including effective handling of claims and compliance with required service standards.
  • Maintain and build on existing customer relationships and encourage business retention through contacts with clients and brokers in respect of day-to-day claims handling.
  • Receiving claims notifications, assessing estimates, and negotiating claims up to and including settlement within personal authority.
  • Consider Third Party liabilities, detecting fraud, and taking correct action to preserve and maximise recoveries.
Requirements
  • Previous experience in handling motor claims, to include first notification of loss, accidental damage, third party property damage, and third party credit hire claims.
  • An understanding of how the Claims function operates, including the lifecycle of the claim.
  • A good awareness of the legal process, including litigation.
  • Experience in controlling loss adjusters, solicitors, and experts in connection with day-to-day claims handling.
  • Ability to operate to tight deadlines in a pressured environment.
  • Inquisitive mindset with excellent problem-solving skills and good telephone, written, and verbal communication skills.
  • Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both AXA XL and the insured.
About AXA XL

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals, we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines, and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.



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