Claims Adjuster

2 weeks ago


Ipswich, Suffolk, United Kingdom AXA Group Full time
Claims Adjuster Role

We are seeking a skilled Claims Adjuster to join our Property and Casualty Claims Department in Ipswich, UK. As a Claims Adjuster, you will be responsible for managing a portfolio of claims, engaging with stakeholders, and resolving claims promptly and fairly.

Key Responsibilities:
  • Manage a portfolio of claims up to a pre-determined authority level
  • Liaise with brokers and clients to investigate liability and discuss claims protocols
  • Ensure all claims are reserved within company guidelines
  • Develop and maintain strong relationships with Underwriters, Actuaries, and other internal departments
  • Provide guidance and direction to Third-Party Administrators and Legal Partners
  • Effective diary management of all claims
  • Regular meetings with delegated claims partners to review portfolio performance
  • Attend audit performance discussions and ensure action points are tackled quickly
  • Work with Offshore/Shared Services to enhance support
  • Attend underwriting-driven meetings to explore portfolio management performance
  • Prepare and present large claim activity to the Management/Leadership team
  • Assist Underwriters with renewal proposals
  • Liaise with Brokers/Co-insurers/other Defendants as required
  • Manage litigated cases effectively and within company practices
  • Manage static and inactive claims across the wider team
  • Analyse data sets to expose outliers and anomalies
Requirements:
  • Interest in handling Casualty claims
  • Knowledge of the MOJ Claims Portal is preferable but not essential
  • Confident and effective communication skills
  • Excellent organization
  • Happy to work on team activities or individually
  • Competent in all Microsoft suite products
  • Ability to find solutions and innovate
  • High level of numeracy and attention to detail
  • Willingness to show pragmatism when required
  • Preparedness to seek guidance or authority when uncertain
  • True commitment to achieving excellence
  • Ability to prioritise tasks and responsibilities
  • Educated to A Level standard or equivalent experience as a minimum
About AXA XL

AXA XL is the P&C and specialty risk division of AXA, known for solving complex risks. We combine an efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business.

We are committed to building a diverse and inclusive workforce and consider flexible ways of working for every role. Talk to us about how we can make flexibility work for you.


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