Claims Adjuster

17 hours ago


Ipswich, Suffolk, United Kingdom AXA Group Full time
Claims Adjuster Role

We are seeking a skilled Claims Adjuster to join our Property & Casualty Claims Department in Ipswich, UK. As a Claims Adjuster, you will play a critical role in handling complex claims and providing exceptional customer service to our clients.

Key Responsibilities:
  • Manage a portfolio of claims up to a pre-determined authority level, ensuring prompt, fair, and expert resolution.
  • Liaise with brokers and clients to investigate liability and discuss claims protocols, activity, trends, and defensibility.
  • Develop and maintain strong relationships with Underwriters, Actuaries, and other internal departments.
  • Provide guidance and direction to Third-Party Administrators and Legal Partners for claims outside of Delegated Authority arrangements.
  • Effectively manage claims diaries and conduct regular meetings with delegated claims partners to review portfolio performance and improvement areas.
  • Attend underwriting-driven meetings to explore and explain portfolio management performance and offer opinions on risks and businesses.
  • Prepare and present large claim activity to the Management/Leadership team.
  • Assist Underwriters with renewal proposals and ensure they have the necessary claims detail to make informed decisions.
Requirements:
  • Interest in handling Casualty claims.
  • Knowledge of the MOJ Claims Portal is preferable but not essential.
  • Confident and effective communication skills, both written and spoken.
  • Excellent organization and time management skills.
  • Ability to find solutions and work independently or as part of a team.
  • High level of numeracy and attention to detail.
  • Willingness to seek guidance or authority when uncertain and be accountable.
  • Commitment to achieving excellence and prioritizing tasks and responsibilities.
About AXA XL

AXA XL is a leading provider of property and casualty insurance and reinsurance solutions. We combine efficient capital platforms, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace to deliver top client service across all our lines of business.

We are committed to building a diverse and inclusive workforce and consider flexible ways of working for every role. If you are a motivated and experienced Claims Adjuster looking for a new challenge, we encourage you to apply.


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