Claims Adjuster
17 hours ago
We are seeking a skilled Claims Adjuster to join our Marine Claims team at AXA XL. As a Claims Adjuster, you will play a critical role in managing and resolving claims within our portfolio of Hull, Cargo, and Liability claims for our customers across the globe.
Key Responsibilities:- Receiving claims notifications, assessing estimates, and negotiating claims up to and including settlement within personal authority.
- Instructing and controlling surveyors, loss adjusters, solicitors, and experts in connection with day-to-day claims handling, ensuring cost and performance are appropriate to the loss.
- Ensuring collaboration with Assistant Managers and Practice leaders to ensure consistent and effective handling of claims and adherence to AXA XL's Claim Alert process.
- Effective diary management of all claims through the use of a diary system and managing static and inactive claims across the wider team as required.
- Supporting underwriting teams and partners in connection with claim trends, marketing, and business development and retention activities.
- Liaison with Enterprise Shared Services where required, including monitoring progress, providing advice, and guidance to ensure high customer service levels are maintained.
- Working with Management and Claims Legal to identify and select appropriate counsel, proactively managing litigation strategy on claims, and ensuring local adherence to litigation management principles.
- Assisting the Marine team in key initiatives within the product line and executing within agreed timescales.
- Providing superior customer service to policyholders and brokers, ensuring the same high customer service standards are upheld by all colleagues, and continually identifying areas where client experience can be improved.
- Effective communicator with excellent organizational skills.
- Innovative mindset – ability to find successful solutions.
- Good numerical and literacy skills (minimum GCSE passes in Mathematics and English).
- Good PC and systems skills (relevant AXA XL systems, MS Windows, Word, Excel, Outlook, and PowerPoint).
- Some experience of Marine insurance lines, particularly interest or knowledge of Marine Insurance, will be highly beneficial.
- Basic understanding of the principles of insurance, including considering policy liability, terms, and relevant clauses, preferably from a claims background, however, other technical insurance experience will be considered.
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals, we don't just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines, and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
We are committed to inclusion and diversity, and we welcome applications from talented individuals from all backgrounds.
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