Customer Service Representative
7 days ago
About the Role
We are seeking a highly organized and efficient Customer Service Advisor to join our team at Wiltshire Farm Foods. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our elderly customers, taking orders over the phone or via the internet, and making outbound courtesy calls to ensure their needs are met.
Key Responsibilities
- Take telephone and internet orders, and make outbound calls to customers and prospects to provide excellent customer service.
- Support drivers with route planning for the next day's delivery rounds.
- Ensure each customer receives exemplary service on every interaction.
- Update customer records and liaise with customer relatives as required.
- Provide customers with information on how to cook, store, and re-order meals as necessary.
- Prepare promotional literature and communicate details of new products or promotions to customers.
- Search for new business opportunities and share best practices with colleagues to continuously improve our service proposition.
Requirements
- Experience in a customer service role.
- Confident using a personal computer to manage and process orders.
- Confident telephone manner.
- Able to pay attention to detail and be accurate in your work.
- Numerate and good written English, with GCSE Maths and English standard or equivalent.
- Able to work to deadlines.
Desirable Qualifications
- Experience working in the elderly/care market.
- Experience working in a team environment.
- Full UK driving license.
About Us
Wiltshire Farm Foods has been cooking and delivering delicious frozen meals for over 25 years. As part of the apetito group, we are an award-winning leading food producer for the health and social care sector, providing nutritious and sustainable meals for people at home or in care. We are proud to be a Living Wage employer and member of the Ethical Trading Initiative, supporting British food and farming and operating a successful programme of waste reduction and resource efficiency across our business.
What We Offer
- A comprehensive training program.
- Generous annual leave holiday entitlement.
- The ability to buy additional annual leave.
- Retail discounts.
- Free car parking.
- A free turkey (or voucher) at Christmas.
- £11.45 per hour + bonus + benefits.
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