Risk Management Specialist

4 weeks ago

London, Greater London, United Kingdom Amazon Full time
AU Flex Labour and Conciliation Manager, Flex SLS

At Amazon, we strive to deliver exceptional customer experiences by ensuring timely and accurate order fulfillment. To achieve this goal, we're innovating and introducing pioneering products and services in the last mile delivery space. Amazon Flex works with independent contractors to make deliveries to our customers. This role offers an opportunity to work on the cutting edge of innovation while contributing to improved customer experiences and delivery partner satisfaction.

As a Risk Manager, you will play a pivotal role in representing Amazon Flex in conciliation meetings with the Australian Fair Work Commission (FWC) and other labour arbitration bodies. Your responsibilities will include case intake and management, collaboration with the legal team, and risk mitigation. You will also be responsible for preparing case files, recommending strategic outcomes, and monitoring compliance with internal policies.

Key Responsibilities

1. Fair Work Commission Representation:
- Serve as the primary representative of Amazon Flex in conciliation meetings with the Australian Fair Work Commission (FWC) and other labour arbitration bodies.
- Clearly articulate the company's position, policies, and relevant regulations during conciliation proceedings.
- Negotiate and advocate for mutually beneficial resolutions while safeguarding the company's interests and adhering to legal guidelines.

2. Legal Support and Risk Mitigation:
- Collaborate with the legal, enforcement, and policy teams to assess and mitigate risks associated with labour disputes, compliance issues, and regulatory changes.
- Conduct thorough analyses of all claims, evidence available, and potential repercussions of pursuing arbitration to inform strategic decision-making.
- Advise internal and external legal counsel on specifics and intricacies of SLS and FACT enforcement.

3. Case File Preparation and Management:
- Gather, organize, and maintain comprehensive case files, ensuring accuracy, completeness, and confidentiality.
- Conduct deep dives, gather evidence with the support of the Flex I&O team, and conference with relevant stakeholders to support case preparation and defence.

4. Risk Assessment and Strategy Development:
- In conjunction with PC2, identify emerging risks, regulatory trends, and arbitration case outcomes impacting the company's operations, policies, and employee relations.
- Cross-functionally develop proactive risk mitigation strategies and policy recommendations to minimize legal exposure and enhance compliance.

5. Compliance Monitoring and Reporting:
- Monitor compliance of internal policies relating directly to the Digital Labour Platform Deactivation Code (DLDP), identifying areas for improvement or corrective action.
- Prepare regular reports and presentations for senior management and legal on enforcement-related risks, trends, conciliation and arbitration outcomes.

BASIC QUALIFICATIONS

6+ years of compliance, audit or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelor's degree or equivalent
- Experience engaging with regulatory agencies in permit applications or equivalent
- Experience developing and implementing of standards, policies and programs or equivalent

PREFERRED QUALIFICATIONS

Master's degree or equivalent
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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