Customer Service Representative

7 days ago


Edgware, United Kingdom Octane Recruitment Full time
Job Description:
We are seeking a Customer Service Representative (Sales Focus) to join our team at Toyota Edgware dealership. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and meeting sales targets.

About the Company:
We are one of the UK's leading automotive dealership groups, specialising in Toyota. With over 500 employees across 11 retail dealerships, we're dedicated to excellence, innovation, and customer satisfaction.

Your Responsibilities:
  1. Manage service and MOT bookings, ensuring smooth and efficient processes.
  2. Presentation of repair options and costs transparently to customers.
  3. Provide an honest and memorable sales experience, ensuring customer satisfaction every step of the way.
  4. Upsell additional services, products, or plans, boosting your earning potential.
  5. Stay organised and proactive in a fast-paced environment, ensuring all work is completed on time and customers are kept informed.

What We're Looking For:
A minimum of 2 years' experience as a Service Advisor, preferably in a similar role within the automotive industry. A natural ability to deliver exceptional customer service and a drive to succeed in sales. Full UK driving licence required.

Benefits:
£30,000 - £40,000 per annum, plus unlimited upsell commission and a team bonus. Comprehensive benefits including pension, healthcare, and car leasing schemes. Manufacturer-backed training to enhance your skills, especially with hybrid technology.

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