Customer Service Representative
7 days ago
We are seeking a Customer Service Representative (Sales Focus) to join our team at Toyota Edgware dealership. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and meeting sales targets.
About the Company:
We are one of the UK's leading automotive dealership groups, specialising in Toyota. With over 500 employees across 11 retail dealerships, we're dedicated to excellence, innovation, and customer satisfaction.
Your Responsibilities:
- Manage service and MOT bookings, ensuring smooth and efficient processes.
- Presentation of repair options and costs transparently to customers.
- Provide an honest and memorable sales experience, ensuring customer satisfaction every step of the way.
- Upsell additional services, products, or plans, boosting your earning potential.
- Stay organised and proactive in a fast-paced environment, ensuring all work is completed on time and customers are kept informed.
What We're Looking For:
A minimum of 2 years' experience as a Service Advisor, preferably in a similar role within the automotive industry. A natural ability to deliver exceptional customer service and a drive to succeed in sales. Full UK driving licence required.
Benefits:
£30,000 - £40,000 per annum, plus unlimited upsell commission and a team bonus. Comprehensive benefits including pension, healthcare, and car leasing schemes. Manufacturer-backed training to enhance your skills, especially with hybrid technology.
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