Financial Customer Service Advisor

3 weeks ago

Edgware, United Kingdom Utility Warehouse Full time

Company Description

**Salary**: £23,000 to £25,000 depending on experience plus an additional £500 on passing probation.
**Hours**:40 hours across 5 days per week (We're open 8AM to 8PM Monday to Friday, 8:45AM to 4:30PM Saturdays & 10AM to 4PM Bank Holidays)

**Location**:Colindale, North London with hybrid working.

**Hello, we’re UW**

We help people stop wasting time and money.

We’re the UK’s only genuine multi-service provider, providing energy, broadband, mobile and home insurance to over 900,000 customers.

Our goal is to double in size over the next five years so we need lots more great people to join us in our journey.

Everybody matters at UW. We embrace different perspectives, life experiences and personalities in an inclusive environment where people can have fun and grow together.

Although we’re a FTSE 250 company and have been around for 25 years, we still have a small company feel and the culture of a start-up. You’ll be joining a bunch of genuinely friendly people who love working together and really want to make a difference.

**The role - be the voice of UW**

You’ll be the person who gives us a voice and connects us to our customers.

You’ll help to solve our customers’ problems, providing them with support, advice and the peace of mind that their query will be resolved.

We won’t lie - it’s not always an easy role. You’ll need to be willing to deal with challenging and vulnerable customers, there is a lot to learn and things are always changing. But we’ll give you all the training you need when you join and then once you are part of a team, you’ll have people around you for continued learning and encouragement.

**You’ll work towards a number of KPIs such as**:

- Compliance score
- Customer satisfaction & NPS score
- Calls per hour
- Home Insurance quote conversion

**Who we’re looking for**

We’re looking for people with great customer service skills who enjoy resolving customer issues. Ideally, you will currently or have previously worked in a financial services setting.

We also want you to be:

- A great listener who remains calm under pressure
- Someone who loves working in a fast-paced and changing environment
- Motivated and keen to meet goals and targets

You will be able to demonstrate:

- Responsibility
- Integrity
- Efficiency

**What you’ll need**

Be able to commit to hybrid working where you will work 2 days a week at our offices and 3 days from home.

We will supply the equipment needed for you to do the role but you will still need a strong internet connection. Our minimum speed requirement is 25Mbps Download and 4Mbps Upload.

You will also need a dedicated, quiet work space with a work station, plenty of natural light, access to fresh air and no distractions. This cannot be a communal space that is shared by other household members.

You’ll also need to be currently residing in the UK with eligibility to live and work in the UK too.

**Why work for us?**

Join a high growth FTSE 250 business with the ambition to introduce 1 million additional customers to our offering. Help us achieve our ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.
- £23,000 to £25,000 depending on industry experience within Financial Services, plus an additional £500 on passing probation.
- Huge opportunities for exposure & development as we scale up
- Access to _Spark_ - a holistic approach to learning and development created by UW to empower our people's personal and professional growth
- 33 days holiday including Bank Holidays
- Life Insurance up to 4 x your salary
- Discounted healthcare & medical cash plans
- A free virtual GP service
- Private pension scheme
- Share options and Save As You Earn Scheme
- A range of Health & Wellbeing benefits including a confidential Employee Assistance Program, virtual fitness classes and wellness tools
- Discounted UW services (30% mobile & broadband, 10% energy & insurance)
- A UW cashback card - earning you cashback on all your spending

**Recruitment Process**

The process can take up to 2 weeks (but can sometimes take less than 1)
- Stage 1: Your CV will be reviewed by the Recruitment Team
- Stage 2: Virtual Online Assessment
- Final stage: 45 minute interview with the Hiring manager for this team

**Job Description**:
**Qualifications**:
Additional Information

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