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Customer Service Team Lead

2 months ago

Liverpool, Liverpool, United Kingdom The Very Group Full time

About Us

The Very Group is a leading e-commerce company that provides a wide range of products and services to families. We are committed to helping our customers achieve their goals and improve their lives.

Job Summary

We are seeking an experienced Customer Service Team Lead to join our team. As a Customer Service Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that they provide excellent service to our customers.

Key Responsibilities

  • Lead and Develop a Team of Customer Service Representatives
  • Support the Deployment and Learning of Change Initiatives
  • Oversee the Performance of the Team
  • Drive People Engagement and Foster a Customer-Centric Culture
  • Work with the Customer Care Operations Team to Build and Drive Strategy Plans
  • Analyze MI and Drive Continuous Improvement

About You

We are looking for a proactive and results-driven individual who has experience in leading a team in a regulated environment. You should have a passion for customer service and a natural desire to connect with others. You should also be able to analyze data and drive continuous improvement.

What We Offer

  • Hybrid Working Model
  • Bonus Potential
  • Discounts on Products and Services
  • Private Pension Matching
  • Health and Wellbeing Agenda
  • Cycle to Work Scheme