Cunard Guest Experience Coordinator
23 hours ago
We are seeking a highly skilled and experienced Guest Experience Planning and Events Executive to join our team at Cunard. As a key member of our operations team, you will be responsible for planning and coordinating operational activities, including in-port functions, high-profile events, and travel agent group bookings for the Cunard fleet.
Key Responsibilities- Process all incoming event enquiries from internal and external clients, ensuring all clients understand the services on offer.
- Develop and maintain the yearly event planner to highlight all on-board activity scheduled on each ship.
- Create event proposals that fit client requirements.
- Support seasonal planning and other ad-hoc Guest Experience activities.
We are looking for a highly organized and effective communicator who can provide great customer service and has strong administrative skills. You will be a problem solver who can work well under pressure and as part of a team.
What We Offer- Home and office-based hybrid working (up to 2 days from home).
- Recognition scheme with prizes and awards.
- Employee Discounted Cruising plus Friends and Family offers.
- Regular office events including live entertainment, lifestyle events, and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Employee Assistance and Wellbeing programmes.
- Company paid Health Cash Plan and health assessment.
- In-house Occupational Health help and access to digital GP.
- Life Assurance.
- Parental and adoption leave.
- Employee Shares Plan.
- Electric Car and Cycle to Work schemes.
- Onsite restaurant offering range of healthy cooked and grab-and-go meals.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance, and holiday trading scheme.
- Contributory Defined Contribution Pension scheme.
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