Service Desk Team Lead

6 days ago

Birmingham, Birmingham, United Kingdom Qualient Technology Solutions UK Limited Full time
Service Desk Lead

Join our team at Qualient Technology Solutions UK Limited as a Service Desk Lead, where you will play a crucial role in providing exceptional technical support to our clients.

Key Responsibilities:

  • Manage and prioritize technical support requests from clients, ensuring timely resolution and high-quality service.
  • Develop and maintain strong relationships with clients, understanding their technical needs and providing tailored support solutions.
  • Collaborate with internal teams to resolve complex technical issues and improve overall service delivery.
  • Continuously evaluate and improve technical support processes, identifying areas for improvement and implementing changes as needed.
  • Provide training and guidance to junior team members, promoting knowledge sharing and skill development.
  • Stay up-to-date with industry trends and emerging technologies, applying this knowledge to enhance technical support services.

Requirements:

  • Minimum 2-3 years of experience in technical support or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Knowledge of ITIL processes and procedures, with experience in incident management and service request fulfillment.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Willingness to work flexible hours, including evenings and weekends, to meet client needs.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, including training and certification programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The chance to work with a leading technology company, making a real impact on our clients' businesses.

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