IT Support Specialist
6 days ago
We are seeking a skilled IT Support Analyst to join our team at Finsbury Food Group, a leading speciality bakery manufacturer.
The successful candidate will be responsible for providing first/second line support via our group helpdesk system, working closely with the Group Helpdesk Manager to ensure all incidents are closed based on SLAs, and escalating to and working alongside third party support partners where required.
This is a fast-paced role that requires excellent organisational and problem-solving skills, with previous hands-on experience with Office 365 and familiarity with Windows 10 setup and rollout. The ideal candidate will also have experience in building laptops and desktops.
This role offers hybrid working as an option, with occasional site visits required. The successful candidate must be flexible and willing to travel.
This is a great opportunity for someone to gain experience with one of the UK's largest bakery businesses, working closely with a friendly and engaging team from both a site and group perspective, offering opportunities for growth and long-term career development.
Key Responsibilities
- Provide first/second line support via our group helpdesk system
- Work closely with the Group Helpdesk Manager to ensure all incidents are closed based on SLAs
- Escalate to and work alongside third party support partners where required
- Have previous hands-on experience with Office 365 and familiarity with Windows 10 setup and rollout
- Have experience in building laptops and desktops
Requirements
- Relevant Computer Science degree qualification
- Familiarity with Windows 10 setup & rollout
- Office 365
- Working knowledge of Windows servers & Active Directory management
- IT HelpDesk administration experience
- Exposure to cloud-based systems, Azure, AW
- Excellent communication, analytical and problem-solving skills
We want the best people in place to achieve our vision of being the leading speciality bakery group in the UK. Our continued success is built entirely on the talented people who work here, so employee development is important to us because everyone is a valued member of the team, and we want every individual to have the skills and capabilities to achieve both your own personal goals and our business goals.
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