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Restaurant Operations Manager

2 months ago

London, Greater London, United Kingdom Change Hospitality Full time £50,000 - £55,000

About Change Hospitality

We are a dynamic and innovative hospitality company that prides itself on delivering exceptional dining experiences. Our restaurants are known for their fresh, flavorful cuisine and warm, welcoming atmosphere.

About the Role

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Change Hospitality. As an Assistant General Manager, you will play a key role in supporting the General Manager in the daily operations of our restaurant, ensuring smooth service and guest satisfaction.

Key Responsibilities

  • Support the General Manager in the daily operations of the restaurant, ensuring smooth service and guest satisfaction.
  • Lead and motivate a diverse team of front-of-house staff, ensuring high standards of service are consistently maintained.
  • Assist in staff recruitment, training, and development to create a positive work environment.
  • Manage reservations and ensure efficient table turnover, while maintaining quality service.
  • Control stock and liaise with suppliers for timely ordering.
  • Assist with budget management, cost control, and profitability analysis.
  • Act as a key point of contact for guests, handling inquiries, feedback, and complaints in a professional manner.

Requirements

  • Proven experience in a managerial role within a premium restaurant environment.
  • Strong leadership and interpersonal skills, with the ability to motivate and manage a team.
  • Passion for hospitality and excellent knowledge of food and beverage service.
  • Focused on delivering outstanding guest experiences.
  • Ability to work under pressure and problem-solve effectively.
  • Familiarity with restaurant management software and reservation systems.
  • A keen eye for detail and a commitment to maintaining high standards.