Student Office Coordinator

2 days ago

United Kingdom London School of Design & Marketing Full time

Job Summary:

We are seeking a highly skilled and organized Student Office Coordinator to join our team at London School of Design & Marketing. As a key member of our administrative staff, you will provide exceptional support to our students, faculty, and staff, ensuring a seamless and efficient experience for all.

Key Responsibilities:

  • Provide administrative support to the Student Office, including responding to student inquiries, processing documents, and maintaining accurate records.
  • Work closely with the Academic Advisors to ensure consistency and transparency across departments and effective conversion of applicants.
  • Validate academic documents, chase up pending student documentation, and maintain accurate records.
  • Provide administrative support for admissions duties, including sending student registration letters, answering general student enquiries, and sending student awards.
  • Record information relating to mitigating circumstances, plagiarism, withdrawals/interruptions, and complaints in line with the Complaints policies.
  • Monitor and engage with students with payment plans in arrears and proceed with their collection.
  • Control and issue invoices/receipts and credit notes, and register supplier invoices for validation and payment.

Requirements:

  • Highly proficient in written and oral communication in English, with excellent IT skills and experience in Salesforce a plus.
  • Experience working in a high-volume customer-facing office environment within Higher Education, with proven communication skills and ability to deal effectively with staff and students.
  • Excellent interpersonal skills, with experience responding efficiently and effectively to phone and email enquiries.

About Us:

London School of Design & Marketing is a specialist higher education institution providing courses in design and marketing to students from 100+ countries around the world. We provide distance learning courses at undergraduate, postgraduate, and executive level, with all our degrees fully accredited and delivered digitally.

What We Offer:

  • A dynamic and supportive work environment with opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented and diverse team of professionals.

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