Facilities Operations Coordinator

5 days ago


Aberdeen, Aberdeen City, United Kingdom Xeretec Ltd Full time
Job Overview

Xeretec Ltd, a leading organisation in Aberdeen, is currently recruiting for a Facilities Operations Coordinator to support their service team. This role involves providing IT support, including hardware break fix, printer configuration, and software installation and maintenance.

Responsibilities
  • Provide primary support for customer or internal queries via various channels.
  • Communicate effectively with customers to resolve issues and ensure they are kept informed.
  • Meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) while contributing to organisational objectives.
  • Develop and update documentation to support the team's efforts.
  • Manage the ServiceNow Ticketing system to streamline operations.
  • Engage in continuous learning and professional development.
  • Collaborate successfully within a team environment.
Essential Skills
  • Strong analytical and problem-solving abilities.
  • Timely execution of administrative tasks.
  • Effective prioritisation and time management.
  • Proficiency in Microsoft Office applications.
  • Familiarity with O365, Windows Server, and Active Directory.
  • ServiceNow experience is a plus but not required.
  • Previous experience in a helpdesk role is beneficial but not necessary.
  • Motivation and teamwork skills are crucial for success.
Compensation Package

The estimated annual salary for this position is £35,000 - £45,000 based on industry standards and location. Additionally, Xeretec Ltd offers a range of benefits, including on-site car parking and a company pension scheme.



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