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Senior Lettings Assistant

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Thrive Homes Full time
About the Role

We are seeking an experienced Senior Lettings Assistant to join our team at Thrive Homes. As a key member of our property management team, you will be responsible for managing the market rent and Rent to Buy portfolios, ensuring that our properties are well-maintained and our tenants are satisfied.

Key Responsibilities
  • Property Management: Develop and maintain operating procedures to deliver a quality and consistent service, ensuring that our properties are well-maintained and our tenants are satisfied.
  • Lettings Process: Manage the whole lettings process, including viewings, negotiating offers, and check-in/check-out arrangements.
  • Deposit Protection: Protect deposits within the legislative timeframe and issue prescribed information in a timely manner.
  • Property Inspections: Conduct routine inspections of properties to ensure they are being maintained to a good standard by the tenant.
  • Health and Safety: Conduct H&S compliance checks for all market rent properties and Rent to Buy properties owned by Thrive Homes Ltd and Thrive Places Ltd.
  • Estate Inspections: Carry out regular estate inspections of all market rent and Rent to Buy communal areas to ensure they are safe.
  • Research and Analysis: Conduct research and use analytical data on market rents for any potential schemes Thrive Places Ltd may acquire in the future.
Requirements
  • Property Management Experience: Essential experience in property management, with knowledge of the property sector.
  • Lettings Negotiation: Lettings negotiation experience would be preferred.
  • Communication Skills: Strong communication and interpersonal skills are required.
  • Legal Knowledge: An understanding of legislation for the property sector.
  • Rent to Buy Experience: Rent to Buy experience and tenancy management experience would be beneficial.
  • Travel and Driving: A willingness to travel amongst our stock and a full UK driving licence and vehicle.
Benefits
  • Annual Leave: 25 days per year increasing by length of service (up to 30 days).
  • Buy or Sell Annual Leave: Generous family-friendly provision.
  • Pension: Thrive Homes will pay double your contribution (up to 10%).
  • Discretionary Bonus: Discretionary bonus scheme.
  • Life Assurance: A payment of 3x your salary.
  • Health Cash Plan: Facility to claim cashback for dental, optical, and physiotherapy costs, alongside wellness services.
  • Virtual GP Service: Virtual GP service available 24/7.
  • Wellbeing Reward Scheme: Wellbeing reward scheme (earn vouchers through a health app).
  • Engagement Activities: A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different.