Sales Operations Manager
1 day ago
Sales Operations Manager Role Overview
We are seeking a highly skilled Sales Operations Manager to join our Commercial Sales team at iHasco, part of the Citation Group. As a key member of our team, you will play a pivotal role in driving business growth by streamlining sales processes, managing essential sales tools, and maximizing team efficiency.
Key Responsibilities
- Process & Workflow Development: Collaborate with sales, marketing, and customer success teams to refine workflows and dashboards, enhancing customer and lead management throughout the sales cycle.
- Sales Performance Insights: Analyze customer and lead behavior, satisfaction, and engagement metrics to uncover trends, support strategic sales decisions, and identify upsell or cross-sell opportunities.
- Pipeline Management & Optimization: Actively monitor the sales pipeline, identify bottlenecks, and recommend improvements to accelerate deal cycles and enhance conversion rates.
- Operational Excellence: Troubleshoot daily operational issues and optimize systems to support a smooth sales process, reducing friction and enhancing productivity.
- Reporting & Analytics: Develop and present insights through sales data reports, dashboards, and key metrics that provide visibility into team performance and guide decision-making.
- Cross-Functional Collaboration: Work closely with various departments, ensuring alignment on business objectives and resolving interdepartmental challenges that could impact sales effectiveness.
- Internal Documentation: Create and maintain comprehensive process documentation, sales playbooks, and training materials to ensure all team members are aligned and equipped to succeed.
- Technology Implementation & Support: Oversee the integration and management of sales-focused technologies, ensuring tools are leveraged effectively to drive customer engagement and sales productivity.
- Operational Efficiency & Best Practices: Champion best practices for productivity, sales enablement, and customer interaction, setting standards that scale with our growing business.
Your Qualifications
- Proven Software Sales Success: Demonstrated achievement in software sales, especially with enterprise clients, using solution-based selling to meet client needs and consistently exceed targets.
- Business Systems Proficiency: Skilled in CRM tools like Salesforce and HubSpot to manage pipelines, track performance, and drive data-informed decisions.
What We Offer
We believe in empowering our team and creating an environment free from bureaucracy and micro-management. As a Sales Operations Manager at iHasco, you will be surrounded by passionate colleagues who care deeply about our mission and have a true sense of purpose. We will challenge and grow you continuously—you will never find yourself clock-watching with us. We trust you, rely on you, and care about your well-being.
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