IT Infrastructure Support Expert

4 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom Stefanini, Inc Full time

Job Description: IT Infrastructure Support Expert

We are seeking an experienced IT Infrastructure Support Expert to join our team in delivering high-quality IT services. In this role, you will be responsible for supporting user account information, maintaining security and systems groups, resolving issues from Tiers 2 and 3, and providing troubleshooting and problem resolution support for all network devices.

You will work closely with hardware and software vendors, manufacturers, and third-party vendors for technical assistance. You will also execute the installation of PCs, peripherals, and LAN-based equipment, assist with setting up security, file access, and other administrative procedures associated with moves, and document changes to inventory use and configuration.

Our compensation package includes a competitive salary of $80,000 per year and benefits package, including monthly absence free bonus, private health scheme, and insurance that are applied according to company policy.

Key Requirements:

  • ITIL V3 Foundation Certification (recommended)
  • Microsoft Operating System / Office Certification(s) will be an asset
  • Advanced MS Office 365 skills
  • Scripting, coding skill will be considered an advantage
  • Able to solve simple hardware issues
  • iOS, Android advanced user
  • Basic Networking skills
  • Knowledge of Active Directory, permissions
  • At least 5 years' experience in onsite support


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