Exceptional Customer Experience Specialist

1 day ago


Swindon, Swindon, United Kingdom Chartwells Independent Full time

Are you passionate about delivering exceptional customer experiences? Do you have a flair for creating beautifully crafted drinks and providing outstanding service?

Chartwells Independent is currently seeking a skilled Bar Staff member to join their team on a part-time basis, contracted to 16.5 hours per week. As a key member of the bar team, you will be responsible for delivering first-class service and perfectly presented drinks to our customers.

Below are some of the key responsibilities:

  • Preparing perfectly blended drinks and serving high-quality food that delights our customers
  • Maintaining an effective bar service with an emphasis on high-quality, efficient service
  • Keeping the bar area clean
  • Having a perfect knowledge of all beverages served in the bar, how to prepare them and how they should be presented
  • Receiving and processing payments (cash and credit cards)
  • Being an enthusiastic team player and excellent communicator
  • Representing Chartwells Independent and maintaining a positive brand image
  • Complying with Food Handling & Hygiene standards
  • Complying with Health & Safety regulations

Our ideal candidate will be a brilliant communicator and easily build relationships, have a warm personality and smartly presented, committed to delivering high levels of customer service, strive for excellence in an eager and motivated manner, take initiative and make decisions that are right for our customers, possess the ability to work under pressure, demonstrate exceptional timekeeping and reliability.

Chartwells Independent is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength.

Estimated salary: £22,000 - £25,000 per annum.



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