Customer Experience Manager

7 days ago


Swindon, Swindon, United Kingdom Tedaisy Insurance Group Full time
About Us:
Tedaisy Insurance Group is a dynamic organization that prioritizes excellence in customer service and team performance. Our Operations Team Lead plays a vital role in driving this mission forward.

Key Responsibilities:
  • Train and develop team members to meet performance targets
  • Leverage data insights to inform strategic decisions
  • Maintain strong relationships with internal stakeholders
  • Monitor and improve team performance against SLAs

Requirements:
  • At least 3 years of experience in a leadership role within a call center or insurance environment
  • Proven track record of achieving business objectives and improving team performance
  • Excellent analytical and problem-solving skills
  • Ability to work collaboratively with cross-functional teams

What We Offer:
  • Competitive salary: £60,000 - £70,000 per annum
  • Generous holiday entitlement and increasing with service
  • Professional development opportunities
  • Comprehensive healthcare package


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