Customer Experience Manager
7 days ago
Tedaisy Insurance Group is a dynamic organization that prioritizes excellence in customer service and team performance. Our Operations Team Lead plays a vital role in driving this mission forward.
Key Responsibilities:
- Train and develop team members to meet performance targets
- Leverage data insights to inform strategic decisions
- Maintain strong relationships with internal stakeholders
- Monitor and improve team performance against SLAs
Requirements:
- At least 3 years of experience in a leadership role within a call center or insurance environment
- Proven track record of achieving business objectives and improving team performance
- Excellent analytical and problem-solving skills
- Ability to work collaboratively with cross-functional teams
What We Offer:
- Competitive salary: £60,000 - £70,000 per annum
- Generous holiday entitlement and increasing with service
- Professional development opportunities
- Comprehensive healthcare package
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