UK Customer Experience Advisor
2 months ago
beBee Professionals is seeking a UK Customer Experience Advisor to provide top-notch customer service and resolve issues promptly.
Key Responsibilities:
- Handle customer inquiries through various channels.
- Provide accurate product and service information.
- Address customer complaints and escalate when necessary.
- Process customer orders and maintain account data.
- Document customer interactions and follow-up tasks.
- Collaborate with other departments to ensure customer satisfaction.
- Support administrative tasks as needed.
Requirements:
- Previous customer service experience is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume customer inquiries.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
- Flexibility to work weekends and varied shifts.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and health insurance.
- Training and development opportunities.
- Supportive work environment with clear career progression.
- Flexible working options.
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