Sneaker Sales Specialist

3 weeks ago


London, Greater London, United Kingdom StockX Full time

Unlock Customer Potential

This role is pivotal in driving our business forward as you will be responsible for identifying customer pain points and collaborating with cross-functional teams to implement solutions. You will help to grow our customer base, evaluate operational metrics, and provide exceptional customer service. The ideal candidate is customer-focused, results-driven, and comfortable operating in a dynamic environment.

Key Responsibilities

  • Develop and maintain strong relationships with customers in the UK and other territories, providing dedicated sales support to their business
  • Drive sales growth by assisting customers in growing their business and expanding our power user base
  • Conduct analysis on our most frequent customers, identifying trends and patterns to inform business decisions
  • Collaborate with suppliers and partners to streamline the onboarding process and improve customer experience
  • Work closely with customer service, operations, and product teams to troubleshoot customer challenges and resolve issues
  • Brainstorm and propose business solutions to drive growth and improve customer satisfaction

About You

  • Significant experience in a customer-facing role, preferably in the sneaker or fashion industry
  • Strong verbal and written communication skills, with the ability to adapt to different customer needs
  • Familiarity with CRM systems and practices, with a focus on customer relationship management
  • Ability to interact with multiple levels of buyers and sellers, with a strong understanding of the StockX model and market trends

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