Sneaker Sales Specialist
3 weeks ago
Unlock Customer Potential
This role is pivotal in driving our business forward as you will be responsible for identifying customer pain points and collaborating with cross-functional teams to implement solutions. You will help to grow our customer base, evaluate operational metrics, and provide exceptional customer service. The ideal candidate is customer-focused, results-driven, and comfortable operating in a dynamic environment.
Key Responsibilities
- Develop and maintain strong relationships with customers in the UK and other territories, providing dedicated sales support to their business
- Drive sales growth by assisting customers in growing their business and expanding our power user base
- Conduct analysis on our most frequent customers, identifying trends and patterns to inform business decisions
- Collaborate with suppliers and partners to streamline the onboarding process and improve customer experience
- Work closely with customer service, operations, and product teams to troubleshoot customer challenges and resolve issues
- Brainstorm and propose business solutions to drive growth and improve customer satisfaction
About You
- Significant experience in a customer-facing role, preferably in the sneaker or fashion industry
- Strong verbal and written communication skills, with the ability to adapt to different customer needs
- Familiarity with CRM systems and practices, with a focus on customer relationship management
- Ability to interact with multiple levels of buyers and sellers, with a strong understanding of the StockX model and market trends
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