Regional Support Manager

6 days ago


London, Greater London, United Kingdom Outdoor and Cycle Concepts Ltd Full time

About Us:

Outdoor & Cycle Concepts Ltd, a leading outdoor retailer, operates under brands like Cotswold Outdoor, RunnersNeed, and Snow + Rock. We are seeking a Retail Operations Manager to join our South East Region.

Key Responsibilities:

  • Support: Assist the Regional Manager with coaching and development of store teams, ensuring seamless day-to-day operations.
  • Lead Projects: Drive region-specific projects and initiatives, focusing on sales growth, customer satisfaction, and team engagement.
  • Cover: Step in for Regional and Store Managers as needed, providing leadership and guidance during periods of absence.
  • Ensure Compliance: Oversee operations, including financials, stock, and people policies, ensuring adherence to company standards.

What We're Looking For:

  • Experience: Proven retail management in a multi-site environment, ideally with outdoor, apparel, or footwear experience, with a strong track record of success.
  • Skills: Strong background in KPIs, budgeting, and team development, with excellent communication and leadership skills.

What We Offer:

  • Training: Comprehensive 2-week induction program, followed by ongoing development and training opportunities.
  • Bonus: Company bonus scheme (paid annually), rewarding high performers and driving business success.
  • Holiday: 33 days off, with the option to purchase additional leave, promoting work-life balance.
  • Discount: 40%-60% staff discount on outdoor gear and apparel, encouraging team members to enjoy the products they sell.
  • Support: Employee Assistance Programme and other benefits, supporting the well-being of our team members.


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