Apprentice Hospitality Professional

15 hours ago


Wembley, United Kingdom Accor Hotels Full time
Job Title: Apprentice Outreach Executive

We are seeking a highly motivated and detail-oriented Apprentice Outreach Executive to join our team at Accor Hotels. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:
  • Assist guests with check-in and check-out, and other cashiering duties
  • Provide a warm welcome to guests on arrival and register them, issuing room keys as needed
  • Efficiently assist guests throughout their stay with any requirements, handle guest feedback, provide direction, and offer suggestions
  • Handle guests' mail, messages, and answer phone calls
  • Maximize room revenue by upselling to higher rate categories and selling the highest possible rates for walk-in guests
  • Comply with hotel and department policies and procedures at all times
  • Maintain the privacy of all guests by ensuring that no details are disclosed to anyone
  • Attend daily briefings and relevant departmental meetings
  • Ensure the safety, security, and loss control policies and procedures are complied with at the front desk and back office area
  • Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times
  • Ensure cleanliness and appearance of the Front Desk and related areas
  • Establish awareness of the hotel's fire and emergency procedures
  • Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
  • Provide assistance of the Front Office areas, including Front Desk, Airline Desk, Groups, Rooms Controlling, and Lobby Greeters
  • Ensure strict compliance with the Credit Card Privacy – PCI, Cash Float SOP
  • Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
Requirements:
  • Minimum GCE 'A' level or equivalent, University degree preferred
  • Minimum 2 years hotel front office experience
  • Computer knowledge, i.e., well-versed with Windows, Internet Explorer, and Word
  • Technical knowledge in Front Office operations
  • Basic supervisory skills, verbal and written skills, planning, decision-making, training, and development
  • Read, write, speak English fluently
  • Well-groomed with leadership quality
  • Able to work in a team, good interpersonal and communication skills
  • Detail-oriented, organized, and very flexible with working extended hours
  • Energetic with a positive attitude
  • Able to work under pressure and independently
About Us:

At Accor Hotels, we are committed to diversity and inclusion. We welcome you as you are and offer a workplace where you can grow and develop your skills. Join us and be part of a dynamic team that values innovation and excellence.


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