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Hospitality Manager

2 months ago

Wembley, United Kingdom Lounges Full time
About the Role

We're seeking a passionate and driven individual to join our team as a Front of House Supervisor at Lounges. As a key member of our management team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Support the management team in maintaining high standards of customer service and quality
  • Lead from the front, setting the pace for the team to deliver excellent results
  • Develop and implement strategies to improve sales, labour forecasts, and customer satisfaction
  • Recruit, train, and develop a high-performing team
  • Monitor and report on key performance indicators (KPIs)
What You'll Bring
  • Proven experience in a supervisory or management role in the hospitality industry
  • Excellent communication and interpersonal skills
  • Strong leadership and problem-solving abilities
  • Ability to work under pressure and meet deadlines
  • Knowledge of best practices in sales building, labour forecasting, and customer service
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career progression and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you.