Apprentice

**About us**

We are professional and agile.

Our work environment includes:

- Small welcoming team
- Breakfast provided

We are a London based, plain speaking, friendly managed service provider with years of experience facilitating all aspects of your IT infrastructure. Our expertise in understanding your requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet your business objectives, needs and budgets.

**ICT Apprentice**

**SIGNET CONSULTANCY LTD**

We are a Managed Services Provider based in the UK & Cape Town. Our UK team is looking for an apprentice to support our clients remotely as well as onsite. Our team is very technical, & you will have the many opportunities to get involved in not just technical support, but also project work, maintenance, upgrades, & other aspects of the business.

**Apprenticeship summary**

**Annual wage**

£16,000

**Working week**

Monday to Friday / 9:00am to 5:30pm

Total hours per week: 37.5 hours a week

**Expected duration**

18 Months

**Apprenticeship level**

Advanced
Level 3 (A level)

**Positions**

1 position available

**What will the apprentice be doing?**
- Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (UK)
- Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution.
- Work directly with senior engineers, to resolve complex issues as well as assist in project roll outs.
- Be willing to work flexible hours to provide support for clients in the UK, Europe, US, and Asia. (On-Call Rota).
- Be proactive. You should always look for opportunities to improve what we do, improve customers IT systems, and find smarter ways to deliver excellent service.
- Maximize and promote system utilization by all users, providing relevant training where necessary.
- Provide excellent service to all customers and be willing to go the extra mile.

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.
- Your training will include gaining A Level 3 IT qualifications.

**What is the expected career progression after this apprenticeship?**

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.

**Requirements and prospects**

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Logical
- Team working
- Initiative
- Excellent written and verbal
- Adaptable and flexible
- Liaising - external suppliers
- Enthusiastic and positive
- Troubleshooting and diagnosing

**Qualifications**
- GCSE or equivalent English (Grade 4/C - 9/A*) essential
- GCSE or equivalent Maths (Grade 4/C - 9/A*) essential

**Things to consider**

80% off Travel. Breakfast provided at office. Competitive pension scheme. Company events. Opportunity to gain additional qualifications. Small and friendly team, strong company reputation and established local business. The initial interview is virtual and the second stage is face to face.

**About the employer**

We are a London based, plain speaking, friendly managed service provider with years of experience facilitating all aspects of your IT infrastructure. Our expertise in understanding your requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet your business objectives, needs and budgets.

**Employer**

SIGNET CONSULTANCY LTD

**Address**
- UNIT 8
- TWISTLETON COURT
- PRIORY HILL
- DARTFORD
- DA1 2EN

**Job Types**: Full-time, Apprenticeship

**Salary**: £16,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Free or subsidised travel
- Sick pay

Schedule:

- Monday to Friday

Application question(s):

- What grade did you achieve for your maths and English GCSE?
- How long will it take you to travel to the office in Dartford, DA1 2EN?
- What IT skills do you have? For example: building a PC, troubleshooting technical issues, upgrading hardware, supporting others with IT issues.

Work Location: In person