Service Delivery Manager

2 days ago


Edinburgh, United Kingdom Alexander Mann Solutions - Contingency Full time
About the Role

We are seeking a highly skilled Service Manager to join our team at Royal London. As a Service Manager, you will be responsible for owning and managing all aspects of service delivery for a new Pension platform.

Key Responsibilities:

  • Service reporting and management
  • Business engagement and relationship management
  • Adherence to service controls and standards
  • Continuous service improvement and incident management
  • Transitioning service management to the BAU function

Requirements:

  • Practical application of ITIL principles
  • Ability to translate business objectives into technical requirements
  • Ability to work in a transformational and rapidly changing environment
  • Basic project delivery experience
  • Broad understanding of financial businesses and operations

This is a 6-month hybrid contract based in Edinburgh. The successful candidate will be responsible for managing the service delivery of the new Pension platform and ensuring that it meets the agreed requirements.

We are looking for a highly skilled and experienced Service Manager who can lead the service delivery team and ensure that the service is delivered to the highest standards.

As a Service Manager, you will be responsible for:

  • Service reporting and management
  • Business engagement and relationship management
  • Adherence to service controls and standards
  • Continuous service improvement and incident management
  • Transitioning service management to the BAU function

We are an equal opportunities employer and welcome applications from all qualified candidates.



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