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HR Service Delivery Manager

2 months ago

Edinburgh, United Kingdom Scottish Courts and Tribunals Service Full time

HR Service Delivery Manager

Starting Salary from: £37,108

Permanent Full Time

SCTS is moving to a 35 hour working week with effect from 1 October 2024 with no reduction in pay.

Location: Saughton House, Edinburgh


SCTS a great place to work, learn and develop


ABOUT SCTS

SCTS plays a key role in the administration of justice. We fulfil our purpose by providing the people, buildings and services needed to support the judiciary, the courts, devolved tribunals and OPG. Our work focuses on improving access to justice, reducing delay and cost within the justice system, modernising our services in line with reform, and using leading technology to improve our services for everyone


The work of SCTS covers a broader range of issues than you may think. In providing support to Scotland’s courts, devolved tribunals and the OPG, we touch the lives of many people on a daily basis – be that through formal court or tribunal business, fulfilling your civic duty as a juror, paying fees or fines, seeking help in managing the affairs of an incapable adult or dealing with the estate of a loved one who has passed away. SCTS deals with over a quarter of a million cases and applications each year. Behind each one of these is an individual – looking to the system to help them assert their rights, address wrongs or provide support in a time of need. It is this work – which takes place every day in our courts, tribunals and administrative centres across Scotland – that consumes most of the time, energy and skill of our staff. We take pride in working as one team and providing high levels of service to all those who use the courts, tribunals and OPG. We are always looking to improve the services we provide – through innovation and development. Whilst delivering our core services is our priority, considering how we can improve and develop is also crucial to keep delivering the highest quality service.


To help direct us towards achieving our purpose successfully, we embrace three key values of respect, service and excellence.


Observe three key values: respect, service and excellence. These guide our behaviour, decisions and actions - in pursuit of fulfilling our purpose to the highest standard.



Outline of job role and purpose:

As HR Service Delivery Manager, you will manage the HR Administration function and team (1 HR Officer and 5 HR Administrators). You will oversee that the HR Administration team provides accurate contracts administration and strong customer service. Providing support to the Strategic Partner: HR Operations, you will ensure the HR Administration team meets Service Level Agreements (SLA) and Key Performance Indicators (KPI), adheres to SCTS policies and supports the transformation of people systems. As an experienced people manager, you will drive the team to perform at a high standard whilst constantly reviewing and identifying areas of development and improvement in processes and individuals within the team. As a confident and engaging HR Service Delivery Manager, you will be able to build strong relationships with a wide range of internal and external stakeholders and, using a range of communication methods to offer people systems, administration and pensions advice to our customers.


Our benefits include:

•  A supportive and professional induction programme with regular check-ins with your line manager

• Job stability and security with excellent and varied career prospects

•  Flexible working arrangements 

•  25 days annual leave (rising to 30 days after 4 years’ service) plus 11.5 public and privilege holidays

•  Special leave and paid leave for study or voluntary public service

•  Excellent Civil Service Pension Scheme

•  Family friendly policies

•  A wellbeing hour pilot until 27 September 2024

•  Free and confidential Employee Assistance

•  A variety of staff discounts and offers with major retailers

•  Payment of professional membership fees

•  Access to opportunities across all Civil Service departments that are not available to non-Civil Servants

•  Security of full pay when unwell (up to a maximum of 6 months)

•  Learning and development (including digital) opportunities


The closing date for the post is: 2 September 2024


To apply please click on the s1jobs APPLY button now.


Interviews will be held week beginning 9 September 2024


The Scottish Courts and Tribunals Service is exempt from the protections of the Rehabilitation of Offenders Act (1974). This permits us to ask applicants details of both spent and unspent convictions, along with details of any formal cautions that you may have. Individuals without existing security clearance will always be considered as all successful applicants will require a standard level Disclosure check completed before employment can commence.