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Service Delivery Manager
2 months ago
Royal London is a financial services company with a unique approach. As a mutual life, pensions, and investment company, we're owned by our members and work for their benefit, not for shareholder profits. We've experienced rapid growth and have been recognized as one of the UK's top-rated places to work.
Our team at Alexander Mann Solutions is seeking a Service Manager to work on behalf of Royal London on a 6-month hybrid contract based in Edinburgh. The successful candidate will be responsible for owning and managing all aspects of service delivery for a new Pension platform within Royal London.
Key Responsibilities- Service reporting for the new Pensions platform.
- Engagement - acting as the conduit between the Business, GTC, and external parties.
- Ensuring adherence to the wider Royal London IT operational controls.
- Managing incidents and problems across the platform.
- Establishing and driving continuous service improvement.
- Service ownership - responsibility for all aspects of assigned services.
- Defining service strategies to ensure services meet agreed requirements.
- Practical application of ITIL principles in a business environment.
- Ability to translate business objectives into technical requirements.
- Ability to work within a transformational and rapidly changing environment.
- Ability to prioritize between change, request, and fault type activity.
- Basic project delivery experience.
- Broad understanding of reviewing commercial contracts and statements of work.
- Excellent understanding of the operation of financial businesses.
- Operational and service improvement experience.
This role requires a strong understanding of service management principles and practices. The successful candidate will be responsible for ensuring the smooth operation of the new Pension platform and driving continuous improvement.
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