Customer Support Liaison Representative

2 days ago


Sevenoaks, Kent, United Kingdom Bombardier Transportation GmbH Full time
Job Description

We are seeking a highly skilled Customer Support Liaison Representative to join our team at Bombardier's Business Aircraft London Service Centre in Biggin Hill, UK.

Company Overview

Bombardier's Business Aircraft London Service Centre is part of an award-winning network and is the flagship of Bombardier's European operation. Our facility has the capabilities to perform an array of maintenance checks, modifications and upgrades all from this site.

Key Responsibilities:
  • Technical Support: Provide onsite and remote support (technical and non-technical) for designated Bombardier Aircraft Operators within your assigned region. Be available 24 hours a day, 7 days a week to assist customer and/or Service Center issues as required.
  • Regional Ambassador: Assume the role of the Bombardier Business Aircraft ambassador and assist as requested in all facets of the aircraft operation with Service Center employees and/or customers.
  • Customer Interactions: Interact with and provide support to all levels of the customers organization, including but not limited to Owners, CEO/COO's, VPs, Directors, Aviation advisors, Crew, PA's, and various levels of related operational staff.
Requirements:
  • A minimum of 5 years of aviation experience in the maintenance, modification and repair of jet aircraft.
  • Strong interpersonal skills and ability to communicate fluently in English (written and spoken) at all levels, with tact and diplomacy.
  • Ability to work independently and part of a team to make sound decisions on behalf of our customers.
  • Availability to travel occasionally, expected less than 10%.
What We Offer:

We offer a competitive salary of £50,000 - £60,000 per annum, depending on experience, plus benefits package including health insurance, pension scheme and generous holiday entitlement.



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