Infrastructure Support Professional
3 days ago
The Infrastructure Support Professional will be responsible for providing technical support for infrastructure operations, including network, server, and storage systems.
Responsibilities:- Design and implement infrastructure solutions to meet business requirements.
- Provide Level 2 support for technical issues related to infrastructure operations.
- Collaborate with cross-functional teams to ensure smooth operation of IT services.
- Proven experience in Windows Server Environments, from Server 2008 – 2022, including OS build Windows 10 & 11, AD, DNS, DHCP and GPO from design to implementation and support;
- Strong Linux system administration skills (Ubuntu / CentOS);
- Good general knowledge of TCP/IP and networking technologies including load balancing and firewalls;
- Good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, SCCM & SCOM, Power BI, MS Exchange & CLI tooling such as PowerShell;
- Excellent analysis and problem-solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer;
- Knowledge of helpdesk based ticketing system;
- ITIL3 or ITIL 4 at the Foundation level or above.
- A salary range of $140,000 - $220,000 per annum, depending on experience.
- A contributory pension scheme.
- Private medical insurance.
- 33 days annual leave, including public and privilege holidays.
- Access to flexible benefits, including life assurance, health schemes, gym memberships, annual buy and sell holidays, and a cycle to work scheme.
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