Infrastructure Support Professional

3 days ago


Cambridgeshire and Peterborough, United Kingdom Leidos Full time
About the Role

The Infrastructure Support Professional will be responsible for providing technical support for infrastructure operations, including network, server, and storage systems.

Responsibilities:
  1. Design and implement infrastructure solutions to meet business requirements.
  2. Provide Level 2 support for technical issues related to infrastructure operations.
  3. Collaborate with cross-functional teams to ensure smooth operation of IT services.
Qualifications and Experience:
  • Proven experience in Windows Server Environments, from Server 2008 – 2022, including OS build Windows 10 & 11, AD, DNS, DHCP and GPO from design to implementation and support;
  • Strong Linux system administration skills (Ubuntu / CentOS);
  • Good general knowledge of TCP/IP and networking technologies including load balancing and firewalls;
  • Good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, SCCM & SCOM, Power BI, MS Exchange & CLI tooling such as PowerShell;
  • Excellent analysis and problem-solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer;
  • Knowledge of helpdesk based ticketing system;
  • ITIL3 or ITIL 4 at the Foundation level or above.
Benefits:
  • A salary range of $140,000 - $220,000 per annum, depending on experience.
  • A contributory pension scheme.
  • Private medical insurance.
  • 33 days annual leave, including public and privilege holidays.
  • Access to flexible benefits, including life assurance, health schemes, gym memberships, annual buy and sell holidays, and a cycle to work scheme.


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