Technical Support Associate

1 week ago


Milton Keynes, Milton Keynes, United Kingdom identifi Global Resources Full time
Job Overview:

We are seeking an experienced Technical Support Associate to join our IT team at identifi Global Resources. As a key member of our technical support group, you will provide high-quality technical assistance to our clients, ensuring they receive the best possible service.

The ideal candidate will have a strong background in IT, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are passionate about delivering exceptional technical support and have a knack for troubleshooting complex technical issues, we want to hear from you

About the Role:

As a Technical Support Associate, you will be responsible for handling a wide range of technical inquiries and requests from our clients. Your primary responsibilities will include:

• Responding to technical queries via phone, email, or chat
• Troubleshooting hardware and software issues
• Collaborating with internal teams to resolve complex technical problems
• Documenting and tracking client interactions

About Our Company:

identifi Global Resources is a world-class security and digital transformation solutions company that provides innovative services to its clients. We are committed to delivering exceptional results and building long-term relationships with our clients.

Requirements:

To be successful in this role, you will need:

• A solid understanding of Microsoft applications and operating systems
• Experience with ITIL principles and practices
• Excellent communication and problem-solving skills
• Ability to work in a dynamic environment and adapt to changing priorities

What We Offer:

In return for your hard work and dedication, we offer a competitive salary of £24,000 per annum, plus benefits including a generous pension scheme, life insurance, and access to ongoing training and development opportunities. You will also enjoy a comprehensive rewards package, including 25 days' annual leave, plus bank holidays, and a flexible working arrangement that allows you to balance your work and personal life.

About Our Team:

We are a diverse and vibrant team of professionals who share a passion for delivering exceptional results. Our team is made up of experienced individuals who are dedicated to helping our clients achieve their goals. If you are looking for a challenging and rewarding career opportunity that offers room for growth and development, we encourage you to apply.

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