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Head of B2C Sales and Customer Loyalty

2 months ago

Bristol, Bristol, United Kingdom Bunch Full time
About the Role

We are seeking a seasoned B2C sales and customer loyalty leader to drive our evolution into a customer-centric powerhouse. As a visionary leader, you will develop and execute comprehensive sales strategies for our call centre-based sales engine, working closely with the sales and marketing teams.

Key Responsibilities:

  • Develop and execute sales strategies tailored for our B2C call centre environment
  • Lead, mentor, and coach a high-performing sales team
  • Design and implement a comprehensive customer loyalty programme
  • Analyse and report on customer data to identify trends and opportunities for improvement
  • Collaborate cross-functionally with marketing, product, and customer service teams
  • Work closely with marketing to optimise sales leads and improve conversion rates
  • Monitor and optimise team activity and performance through data-driven insights

About You

You will bring a wealth of experience in managing B2C contact centre environments and optimising lead processes. You are passionate about leading a team to success, taking ownership and accountability for critical sales strategies, and driving customer retention initiatives.

You thrive in a data-driven environment where you can collaborate with marketing to fine-tune the customer contact journey. You have extensive experience in creating and managing training and onboarding programmes, ensuring consistency and excellence in customer interactions.

About Us

We are an energetic, fun, and hard-working team led by our CEO Elliott who champions collaboration, innovation, and high performance. With exciting growth on the horizon, we invite you to be an integral part of our journey.

We offer a competitive salary of £60k and OTE £100k, 25 days of holiday plus an extra day off for your birthday, and a range of benefits including a Vitality Health package, enhanced maternity, adoption, and paternity pay, and a cycle to work scheme.