Customer Service Representative

1 month ago


Merthyr Tydfil, Merthyr Tydfil, United Kingdom BT Group Full time

Full-time Opportunity

Salary and Benefits

We are seeking a skilled Customer Service Advisor to join our Billing Team in Merthyr. As a key member of our team, you will be responsible for speaking with customers over the phone about their account, listening to their needs, and working together to find the best possible outcome.

What We Offer

  • A competitive starting salary of £23,504 rising to £24,064 after 8 months, plus incentives and bonuses.
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
  • Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
  • Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
  • Volunteering days, so you can give back to your local community.
  • Optional Private Healthcare and Dental, to protect you and your family.

Our Culture

We have a great team culture, meaningful support, and tailored training to help you build a lasting career. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency.



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