Customer Service Representative
2 months ago
We are seeking a skilled and empathetic individual to join our Billing Team in Merthyr. As a Customer Service Billing Representative, you will be responsible for communicating with customers over the phone to resolve account-related issues and provide exceptional customer service.
Key Responsibilities:- Resolve customer complaints and concerns in a timely and professional manner
- Provide accurate and clear information about customer accounts and billing
- Work collaboratively with customers to find mutually beneficial solutions
- Utilize strong communication and interpersonal skills to build trust and rapport with customers
- A competitive starting salary of £23,504 rising to £24,064 after 8 months, plus incentives and bonuses
- Online GP service for access to a GP 24/7 for you and your immediate family
- Market-leading paid carer's leave and family leave policies
- Huge discounts on EE and BT products, including mobile and broadband
- Support for career development and volunteering opportunities
- Optional private healthcare and dental insurance
We are committed to creating a supportive and inclusive work environment that allows our employees to thrive. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
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