Customer Service Representative

2 months ago


Merthyr Tydfil, Merthyr Tydfil, United Kingdom BT Group Full time
Customer Service Billing Role

We are seeking a skilled and empathetic individual to join our Billing Team in Merthyr. As a Customer Service Billing Representative, you will be responsible for communicating with customers over the phone to resolve account-related issues and provide exceptional customer service.

Key Responsibilities:
  • Resolve customer complaints and concerns in a timely and professional manner
  • Provide accurate and clear information about customer accounts and billing
  • Work collaboratively with customers to find mutually beneficial solutions
  • Utilize strong communication and interpersonal skills to build trust and rapport with customers
What We Offer:
  • A competitive starting salary of £23,504 rising to £24,064 after 8 months, plus incentives and bonuses
  • Online GP service for access to a GP 24/7 for you and your immediate family
  • Market-leading paid carer's leave and family leave policies
  • Huge discounts on EE and BT products, including mobile and broadband
  • Support for career development and volunteering opportunities
  • Optional private healthcare and dental insurance

We are committed to creating a supportive and inclusive work environment that allows our employees to thrive. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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