Customer Service Representative

6 days ago


Merthyr Tydfil, Merthyr Tydfil, United Kingdom BT Group Full time

Job Summary

We are seeking a skilled and empathetic Customer Service Representative to join our Billing Team at BT Group. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide clear and concise information about our products and services
  • Work collaboratively with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets

What We Offer

  • A competitive salary of £23,504 rising to £24,064 after 8 months, plus incentives and bonuses
  • Online GP access for you and your immediate family, fully funded by us
  • Market-leading paid carer's leave, up to 2 weeks off for carers to support colleagues
  • Equalized maternity, paternity, and adoption leave, with 18 weeks full pay and 8 weeks half pay in the first year
  • Huge discounts on EE & BT products, including mobile and broadband
  • Support in carving your own career path, with opportunities for development and growth
  • Volunteering days to give back to your local community
  • Optional private healthcare and dental, to protect you and your family

Why Choose BT Group?

We offer a dynamic and supportive work environment, with a strong focus on employee well-being and development. Our team culture is built on trust, respect, and open communication, and we are committed to helping you build a lasting career.



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