Customer Service Representative

1 week ago

Merthyr Tydfil, Merthyr Tydfil, United Kingdom EE Full time

Job Summary

We are seeking a skilled and confident individual to join our Sales Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, helping them to enhance their digital lives and find the right products and services for their needs.

Key Responsibilities

  • Provide outstanding customer service and support to clients over the phone, addressing their queries and concerns in a professional and courteous manner.
  • Work closely with clients to understand their needs and preferences, and provide personalized solutions and recommendations to meet their requirements.
  • Stay up-to-date with our products and services, and be able to communicate their benefits and features to clients in a clear and concise manner.
  • Meet and exceed sales targets, while maintaining a high level of customer satisfaction and loyalty.
  • Collaborate with other team members to achieve sales goals and objectives, and contribute to a positive and supportive team environment.

What We Offer

  • A competitive starting salary of £23,504 rising to £24,064 after 8 months, plus incentives and bonuses.
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
  • Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
  • Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
  • Volunteering days, so you can give back to your local community.
  • Optional Private Healthcare and Dental, to protect you and your family.

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