IT Infrastructure Specialist

5 days ago

Edinburgh, Edinburgh, United Kingdom Proclinical Staffing Full time
Job Title: IT Systems Administrator

Proclinical Staffing is seeking an experienced IT Systems Administrator to join our team. This role offers a unique opportunity to work with a leading pharmaceutical organization, collaborating with suppliers and partners to deliver secure, scalable, reliable, and effective IT solutions and services.

Key Responsibilities:
  • Collaborate with suppliers and partners to deliver IT solutions and services
  • Work across the organization to ensure IT business systems and infrastructure support global growth plans
  • Support the Corporate IT Help Desk by responding to tickets and meeting SLA requirements
  • Support local and global employees and partners with IT systems, applications, and networks
  • Contribute to the successful delivery of IT system, application, and network implementation projects
  • Maintain corporate networks, including firewalls, WiFi, and VPN
  • Participate in the Change Advisory Board and conform to the Change Management policy and process
  • Establish, document, and maintain consistent processes and policies for managing information and business systems
  • Provide regular communication and training on IT and business systems
  • Support the procurement, setup, configuration, and training of new business systems
  • Contribute to the culture of continual improvement and efficiency within IT and business systems
  • Ensure all work is risk assessed and quality, regulatory, and legally approved
  • Handle complaints calmly and courteously, ensuring follow-up actions are taken
Requirements:
  • Experience with SaaS and IT Helpdesk
  • Experience with corporate network administration, including firewalls, switching, WiFi, and VPN
  • Experience working within and improving IT policies and processes
  • Managing, upgrading, and maintaining Windows PC, Laptop, and Server environments
  • Knowledge of Cisco networking, practices, and principles
  • Experience with cloud infrastructure (AWS and/or Azure)
  • IT-related qualification

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