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IT Infrastructure Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

Job Overview:

At GBA5 EntServ UK Limited, we're committed to delivering exceptional IT services to our clients. As an IT Infrastructure Specialist, you'll play a critical role in ensuring the smooth operation of our clients' IT infrastructure.

Key Responsibilities:

  • Resolve a wide range of IT infrastructure faults, including server software and hardware incidents, service requests, and project support, while minimizing disruption and providing first-class customer service.
  • Manage and maintain the highest level of service to our clients, adhering to technical standards and service delivery processes.
  • Handle 3rd Line incident tickets, escalate issues, and diagnose problems.
  • Manage a range of technologies, including Domain Central Services (Active Directory), SCCM, and Citrix.
  • Perform BAU run activities, such as monthly security patching to the infrastructure estate.
  • Administer network backups using Veritas Net Backup Software.

Requirements:

  • Proven knowledge of Microsoft Windows 10 Operating Systems, including deployment, configuration, and support.
  • Developed knowledge of Cisco network hardware and routing.
  • Excellent troubleshooting skills and ability to work well as part of a team or independently.
  • Strong understanding of VMware version 7 and newer.

Desirable Skills:

  • Microsoft Windows 10 training and certification.
  • Ivanti Security Controls.
  • Avecto Defend Point.
  • Microsoft WSUS.