Efficiency and Customer Satisfaction Specialist

2 weeks ago


London, Greater London, United Kingdom 360 Talent Full time
Job Description

We are seeking a Sr. Operations Manager to join our team at 360 Talent, a luxury department store in Knightsbridge, London.

The ideal candidate will have a strong luxury background, with experience managing large teams in a similar environment.

About Our Organisation

  • Prestigious luxury brand specialising in exclusive products
  • Catering to discerning clients with high-end goods and services

Job Responsibilities:

  • Lead a team of experts to optimize store operations and efficiency
  • Develop strategies to streamline stock management and meet customer demands
  • Oversee scheduling, facility management, and operational procedures
  • Facilitate product movement and coordinate new store openings
  • Act as the right-hand person to the store director, ensuring an exceptional customer experience
  • Provide coaching and mentorship to foster growth and development
  • Maintain a client-centric approach and collaborate for continuous improvement

Requirements:

  • Strong luxury background managing large teams in a London department store
  • Implement new procedures to streamline processes and improve efficiency
  • Demonstrate authentic leadership, excellent communication skills, and ambassadors to the brand

Salary and Benefits:

  • A highly competitive salary package based on experience (£80,000 - £110,000 per annum)
  • Bonus opportunities and amazing benefits


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